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    A Playbook for Setting Growth KPIs

    Why This Matters

    For founders, setting growth kpis represents a critical inflection point that can determine your company's trajectory. Getting this right doesn't just solve an immediate problem—it creates compounding advantages across your business.

    Lessons We've Learned

    Focus on retention before acquisition to maximize customer lifetime value

    Use data-driven experiments to validate growth channels before scaling

    Build growth loops that become more efficient over time, not linear efforts

    The First Principles

    01.

    Validate before scaling. Ensure your approach works before allocating significant resources.

    02.

    Build growth loops. Create self-reinforcing mechanisms that generate compounding returns.

    03.

    Measure what matters. Focus on metrics that directly correlate with business outcomes.

    The Growth Framework

    1. Define Your North Star Metric

    Identify the one metric that best captures the value your product delivers to customers.

    2. Map Your Customer Journey

    Understand every touchpoint and transition in the user experience.

    3. Identify Growth Levers

    Determine which actions have the greatest impact on your North Star Metric.

    4. Prioritize Experiments

    Create a backlog of ideas and prioritize based on impact, confidence, and effort.

    5. Measure and Iterate

    Set up analytics to track results and refine your approach based on data.

    What We've Seen Work

    "We approached setting growth kpis as an experiment rather than a commitment. That mindset shift allowed us to test multiple approaches without the pressure of getting it perfect on the first try."

    — Founder, Technology Company

    Founder Tips

    • Start with small experiments to validate your approach

    • Build cross-functional teams for better execution

    • Create feedback loops to capture learnings early

    Your Move: What To Do Now

    Take a step back and assess: Where are you in this journey right now? What's your biggest opportunity?

    Block 90 minutes with your leadership team this week to map out your approach using the framework above. Focus on identifying quick wins that build momentum.

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